Privacy Policy

Welcome to our online platform, operated by Kaiyo Shipping. This Privacy Policy outlines how we collect, use, protect, and disclose information gathered through our site and in the course of providing our transport and logistics services. We are committed to ensuring the privacy and security of your personal data and process it in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and Japanese privacy laws.

We collect personal data that you voluntarily provide to us when you use our service, such as when you request a quote, book a shipment, inquire about our services, or communicate with us. This data may include contact details (such as your name, email address, phone number, and physical address), business information, and details necessary to provide logistics services (such as shipping and receiving addresses, details of goods being shipped, customs information, and payment details). We may also collect data automatically as you interact with our site, including technical information like your IP address, browser type, operating system, and usage data related to your visits.

The information we collect is used to operate and provide our full range of transport and logistics services, including ocean freight, air cargo, land transportation, warehousing, customs clearance, supply chain management, and freight forwarding. We use your data to process transactions, manage your shipments, communicate with you regarding our services and your inquiries, provide customer support, improve our service offerings and our online platform, and for internal business analysis and reporting. We may also use your data to comply with legal obligations, enforce our terms and conditions, and protect our rights and the rights of others.

Our legal basis for processing your personal data includes: processing necessary for the performance of a contract with you (e.g., to manage and deliver your shipments); processing necessary for compliance with a legal obligation; processing based on our legitimate interests (e.g., improving our services, preventing fraud, direct marketing where permissible), provided these are not overridden by your data protection rights; and your consent, where applicable, which you can withdraw at any time.

We may share your personal data with trusted third parties who perform services on our behalf and under our instructions, such as carriers, customs brokers, warehouse operators, and IT service providers. These parties are obligated to protect your data and process it only for the purposes for which it was shared. We may also disclose information if required by law, regulation, or legal process, or in response to valid requests from public authorities, including to meet national security or law enforcement requirements. As a global company, providing logistics services often involves transferring data across international borders, including outside the European Economic Area (EEA). When your data is transferred internationally, we take measures to ensure it receives adequate protection, such as relying on standard contractual clauses approved by relevant authorities or other lawful transfer mechanisms.

We implement appropriate technical and organizational security measures designed to protect your personal data from unauthorized access, collection, use, disclosure, copying, modification, disposal, or similar risks. While we strive to protect your personal data, no security system is impenetrable, and we cannot guarantee the absolute security of your information.

Subject to applicable law, you may have rights regarding your personal data, including the right to access your data; the right to request correction or deletion of your data; the right to restrict or object to processing of your data; the right to data portability; and the right to withdraw consent where processing is based on consent. To exercise these rights, please contact us using the details provided below.

We retain your personal data for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Our online platform may use cookies and similar technologies to enhance your user experience and collect information about how you use our site. You can manage your cookie preferences through your browser settings. Our site may contain links to external websites not operated by us. We are not responsible for the privacy practices or content of these third-party sites.

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We encourage you to review this policy regularly to stay informed about how we are protecting your information.

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us by mail at the following address:
Kaiyo Shipping
Honmachi Mitsui Building,
3-1-5 Honmachi, Chuo-ku,
Osaka, Osaka Prefecture,
541-0048
Japan